Unable to connect to WiFi network


Router/WiFi connection:

  • Enable 2.4GHz bandwidth only
  • Make sure network has WPA-PSK or WPA2-PSK security mode
  • Special characters (e.g. "&", "-", etc.) in WiFi password are not supported

In case setup fails:

  • Do a full reset to controller by pressing Test and Pairing buttons at the same time until Power LED starts to blink
  • Do the setup closer to the router


There may be several reasons why the connection was unsuccessful, please check if any of the following reasons may be in conflict:

AirPatrol WiFi supports WPA-PSK and WPA2-PSK security modes.

Only 2.4GHz band is supported (5GHz band is not supported).

AirPatrol WiFi requires a router that is compatible with IEEE 802.11 b/g standards. IEEE 802.11a/n/ac (and other, more exotic) standards are not supported.

AirPatrol WiFi might have connection problems if your installation location has a very weak signal to your router or there is strong interference on 2.4GHz channels. It might be helpful to perform the pairing process in close vicinity to your router and install the WiFi unit on your wall later on, when it already has a working connection to your router and Internet.

Your WiFi router must not be configured to run in 802.11n or 802.11ac-only mode. Usually mixed modes are not a problem but if you have disabled 802.11b/g modes or forced wide (40 MHz) WiFi channels then AirPatrol WiFi will be unable to communicate with your router. To be sure this is not the issue, you might want to try to set your router to 802.11b/g-only (or as it is called in case of some router models - "Legacy" mode). It is likely that if these settings work, they are only needed during the pairing process and you can revert to your preferred settings once pairing has been completed, although 802.11b/g must still be enabled in your router.



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  • -2
    Jamie Campbell

    I have undertook all these settings and it still refuses to pair and it does not pair using WPS either, I believe there is an issue with the device.

  • 0
    Viking Nilsson

    I have also the same problem I can't get my AirPatrol WiFi (Hd 4.2.0) to communicate with the router (TG799vac) new one I got when installing fiber. My AP device still work on the old router. Do anyone have an ide about what to do?


  • 0
    Rolf Hansson

    Once the device is connected I can't reconnect it to an other SSID... :(

    Edited by Rolf Hansson
  • 0
    Stefan Ask

    I change to a new mobile phone and now it is unable to pair. I tried all tips above and still not working. ( I also tried to reconnect with my old phone and not pair!)

    It's the worst thing I've ever bought! Never buy it, no support works rarely. Do you have a throw it!

  • 0
    pierre letourneau

    I have new mobile application and new router  and now it is unable to pair with new ssd  and sony xperia z 2


  • 0
    Rimantas Pranskaitis

     Добрый День ,
    телефон Samsung S8+  --- "Android" 8.0.0, находит "AirPatrol" "WiFi GXKGG", но несоиденяетса : выдает НЕТУ ИНТЕРНЕТА. 

    Рядом колега с  „iPhone OS“ подклучяетса без проблем к тому же усториству  "WiFi GXKGG" через тот же  wireless router. 

    Вчера Ваша служба Спасения -- на Англиском прбываля мне обеснить что это проблема ANDROID.   Как решить эту проблему ?


    "Android" versija 8.0.0
    AirPatrol WiFi (GXKGG-FGMCX-UBT56-SQ95G-KNVKN) S / N 202889 

     Best regards
    Rimas   +37062032555

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  • 0

    Important note: air patrol WiFi does not support special characters in SSID ( the name for your WiFi ). 

    I tried all advice here and online, nothing worked. I then removed an ‘#’ and an ‘-‘ from the SSID and now works perfectly. 

    Also: want to use two or more phones to control? Just do the installation again on the second phone. As WiFi settings etc are the same, the first phone pairing still works!


  • 0

    Thanks for sharing all that helpfull information and its a great pleasure to work with you.





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